My partner and I just lately took a visit on the Virgin Islands and returned on three/eleven/13. Our Flight property on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We were being imagined to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in The big apple following a 2 hour layover. We have been reassured in St. Thomas that we would make our relationship and the plane would await the connecting travellers. Whenever we arrived in San Juan we learned our flight had presently taken off. In wanting to solve this we were scolded for going to the Incorrect counter (We were being despatched by an American Eagle staff towards the American ticket counter). Amazingly however, While we had committed that “fake pas,†he was ready to print a Jet Blue ticket from his American terminal! Luckily we ended up lastly on our way to our location – JFK in Ny. When we requested about our baggage the American agent in San Juan wasn’t positive what to inform us. He claimed that they had in all probability missed the flight to JFK likewise but to check once we arrived there. As we expected, our bags didn't adhere to us to New York so we filed a declare and were sent on our way back again to Lisbon, CT 3 hours away from New York. The subsequent morning, on 3/eleven/13, we called American Airways about our bags and that’s where by the runaround started. We had been at first told that our luggage SHOULD have created it to JFK that early morning but they might not explain to.
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I thought there to become a coverage for overweight people today. I used to be up versus the window your entire journey.I paid for my seat but since it turned out I really didn’t have one. With the Outdated Piedmont however traveling wondering American would do far better, disappointed throughout.
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Buyers might also American Airways consumer service from the electronic mail detailed below: . We gained an automatic reaction inside a couple of minutes, however the correspondence did not deal with our problem.
3) Might five at HPN we had to seek out chair…girl attendant could not drive passenger up ramp on to plane, so he walked…..After we arrived at ORD we had to locate chair at One more gate….
we normally fly united. normally. not too long ago, nonetheless, we had the opportunity to buy a Substantially decreased fare on the net by american airlines. now i see why it was lessen — shopper check my site service was atrocious, the web site didn’t get the job done adequately, and i misplaced out on an excellent offer.
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Tomorrow, on my BIRTHDAY, I’ll address your third share allocation being a special birthday present from all of you and tank you due to the fact-
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reserving reference MKFCFC I'm addressing this letter to you to express my dissatisfaction regarding your services with regards to the flights referred to previously mentioned.